Terms and conditions for the purchase and payment of tickets for the Public Institution in Culture Fortress of Culture Šibenik

Purchase and payment of tickets through the Internet store of the Public Institution in Culture Fortress of Culture Šibenik (hereinafter: Internet store) is possible only for locations managed by the Public Institution in Culture Fortress Šibenik of Culture Šibenik (hereinafter: Fortress of Culture) with which the company RAO doo concluded an agreement on the distribution and collection of tickets via the website.

In addition to the Conditions for purchasing tickets through the Internet store for locations managed by the Fortress of Culture, the Privacy Policy of the Fortress of Culture also applies.

Types of tickets

Through the Internet store, users can buy standard types of tickets according to the valid price list of the Fortress of Culture.

When buying tickets in the online store, the user selects the type and quantity of tickets he wants to buy.

By using the purchased ticket, the customer is subject to the terms and conditions of the use of the Fortress of Culture ticket, and the period of use of the ticket is determined by the type of ticket purchased.

Issuing receipts

With the introduction of the Act on the Fiscalization of Tickets, there is no invoice value, but a receipt is issued with the purchased ticket.

The invoice and ticket will be sent to the User’s registered e-mail address.

If the User wants to issue an R1 invoice, the User must enter the data required for issuing an R1 invoice before confirming the order and payment. The user is responsible for the correctness of all data entered during the purchase. Subsequent changes are not possible.

Print@home tickets – download and use

Print@home is a service for printing tickets purchased via the Internet store (hereinafter: Print@home tickets). Each Print@home ticket has a separate (unique) 1D barcode printed on it. One Print@home ticket with one 1D barcode is printed for each ticket. 

After completing the purchase, the User is obliged to print the purchased Print@home ticket and take it with him when he arrives at the Fortress of Culture locations. Exceptionally, in the event that it is not possible to print the Print@home ticket, the User can present it via smartphone.

Subsequent printing of the Print@home ticket at the sales points of the Fortress of Culture is not possible.

When arriving at the Fortress of Culture locations, the User must read the Print@home ticket on the entrance control devices at the Fortress of Culture location or present the ticket to the Fortress of Culture employee in charge of entrance control, in order to register and cancel the Print@home ticket.

Any copying, distribution, transmission, publication or modification of the Print@home ticket is prohibited!

If a duplicate Print@home ticket appears, the right of entry and the validity of the ticket are realized by the first person who reads such a Print@home ticket on the entrance control devices or presents it to the employee of the Fortress of Culture who is in charge of ticket control.

The user is responsible for printing and using the Print@home ticket, which he will receive at the registered e-mail address after completing the purchase process via the Internet store.

Fortress of Culture and the company RAO doo are not responsible in the event of a duplicate Print@home ticket, as well as in the event of any other misuse of the issued, charged and delivered Print@home ticket.

In the case of transferring a Print@home ticket from the User (buyer) to a third party, these Terms and Conditions are transferred and applied to the current holder of the relevant ticket. The user is obliged to point out the provisions of these Terms and Conditions to the person to whom he is transferring the ticket.

For all additional information about the Fortress of Culture (working hours, contents, events, etc.) and about the types and methods of using tickets, the User is hereby directed to the official website of the Fortress of Culture: www.tvrdjava-kulture.hr

Exchange of purchased tickets

All orders and purchases of tickets via the Internet store are binding and final, and they cannot be canceled, changed or charged for another type of tickets.

Each Print@home ticket purchased via the Internet store becomes valid after the purchase process is completed, i.e. sent Confirmation of purchase and issued invoice.

If the Print@home ticket is not used, it cannot be returned or refunded.

Inquiries, objections and complaints

All inquiries and requests for additional information regarding the Internet store Tvrđava kulture can be sent to e-mail: info@tvrdjava-kulture.hr

All inquiries, objections and complaints regarding the use of purchased tickets can be received directly at the locations of the Fortress of Culture and/or on the official website of the Fortress of Culture.

All inquiries, objections and complaints regarding the operation of the Internet store for purchasing and paying for tickets can be sent to the e-mail: info@tvrdjava-kulture.hr

Statement on the security of online payments

When paying on our Internet store, use CorvusPay – an advanced system for securely accepting payment cards via the Internet.

CorvusPay ensures complete secrecy of your card data from the moment you enter it in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the PCI DSS Level 1 norm, which represents the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, also confirms your identity using a token or password.

Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.

Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.